Product Announcement

octobre 06, 2023
At Hikvision, we're not just about creating top-notch video security cameras, we're also dedicated to providing you...
octobre 05, 2023
To enhance security in remote or costly-to-wire areas, we’ve released two new groundbreaking solar-powered camera kits...
octobre 03, 2023
Hikvision is excited to announce the new 16 MP 180-degree PanoVu Network camera (DS-2CD6944G0-IHS). This camera...
septembre 28, 2023
We recently launched two new LPR cameras that set the standard for license plate recognition and elevated security. Use...
septembre 22, 2023
Experience the seamless integration of convenience and security with Hikvision's IP Series Video Intercom Systems. As a...
septembre 21, 2023
Hikvision’s new Fixed Turret DS-2CE70DF0T-MF and Bullet DS-2CE10DF0T-F Cameras come with ColorVu for powerful, full-...
septembre 20, 2023
Hikvision now has five AcuSense Network cameras featuring black housing for security that meets design requirements. In...
septembre 19, 2023
Introducing our newest innovation—Value Express Smart Hybrid Light Cameras with AcuSense technology featuring...
septembre 14, 2023
Whether you're safeguarding your home, business, or commercial project, choosing the right smart camera lighting can...
septembre 13, 2023
TurboHD is Hikvision's HD over analog camera solution, which offers excellent quality images without having to rip and...
septembre 06, 2023
Three new cameras have been added to Hikvision’s Value Express Camera Series! The 4 MP Fixed Network Camera is...
septembre 05, 2023
Has released two new solar camera kit additions to our product lineup! Both the 4 MP Motorized Varifocal Bullet Solar...
août 31, 2023
In an era where security is paramount, the challenge of monitoring expansive spaces is ever-growing. From sprawling...
août 30, 2023
At Hikvision, we have a wide variety of varifocal camera options you can choose from to best fit your needs. In...
août 25, 2023
Introducing the Hikvision AcuSense Fisheye Network Camera, now with an impressive 5 MP resolution! Experience enhanced...
août 24, 2023
Hikvision’s latest Summer/Fall 2023 Product Quick Guide (PQG) is now available online and introduces all our newest...
août 18, 2023
Hikvision has expanded its PanoVu family with the latest addition, the 16 MP 180-degree PanoVu network camera. This...
août 17, 2023
We’re excited to introduce two groundbreaking additions to our security lineup: the TurboHD AcuSense 12-Channel IP DVR...
août 16, 2023
Hikvision is excited to announce the release of dozens of new products. In Q2 2023, product releases included the 5 MP...
août 03, 2023
Hikvision's technology caters to the cannabis industry by helping distributors, growers, and retailers protect their...
août 08, 2023
Our Thermal Bi-Spectrum Camera Series offers proactive protection for employees, warehouses, and assets, focusing on...
août 03, 2023
Construction sites, parking lots, temporary events, and other remote locations often lack the infrastructure needed...
août 02, 2023
Hikvision is excited to introduce our KF0T-Series 5 MP ColorVu TurboHD Cameras, which offer innovative security...
août 01, 2023
Introducing a cutting-edge addition to our lineup – the Hikvision 8 MP ColorVu Varifocal Cameras, engineered to...

IMPORTANT! Ce modèle nécessite un logiciel non standard. N'installez pas de logiciel standard (par exemple, v.4.1.xx) sur ce modèle. Cela endommagerait définitivement votre système. Vous devez utiliser le logiciel personnalisé v.4.1.25 à partir de la page du produit iDS-9632NXI-I8/16S

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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