Hikvision présentera ses solutions pour l’analyse de la vente au détail, des caméras thermiques à faible coût et HikCentral à la 40e conférence annuelle de la RLPSA

juillet 22, 2019

Hikvision HikWire blog article 40th Annual RLPSA Conference

Hikvision présentera ses solutions de prévention des pertes et de sécurité destinées aux commerces au détail lors de la 40e conférence annuelle de la RLPSA (Restaurant Loss Prevention and Security Association) qui se tiendra du 4 au 7 août 2019 à l'hôtel Renaissance à Nashville.

Hikvision propose une large gamme de produits pour la vente au détail, telles que la surveillance des files d’attente pour répondre aux attentes du service client, la comptabilisation des caméras pour la conversion des ventes et les statistiques de dotation en personnel pendant les heures de pointe, et la cartographie thermique pour identifier les zones à fort trafic destinées à l’optimisation du marketing. Ces analyses, conjointement à l'intégration au point de vente, associent les séquences vidéo à la génération de rapports afin de fournir un ensemble d'analyses utiles pour les restaurants à service complet et à service rapide.

Au kiosque #329 dans la salle d'exposition, l'équipe de Hikvision présentera la caméra dôme intérieur varifocale à détection de file d'attente DS-2CD7126G0 / L-IZS qui fournit une résolution en haute définition et une technologie d'apprentissage en profondeur pour la gestion des files d'attente et ses délais. La caméra fournit des statistiques sur le nombre de personnes en file d'attente, ainsi que sur les temps d'attente pour chaque ligne. Les rapports sont générés et peuvent être utilisés pour augmenter l'efficacité de la file d'attente. Cette caméra offre également une compression vidéo H.265+ et prend en charge les technologies DarkFighter et LightFighter 140dB.

La caméra réseau à tourelle DeepinView thermo-optique DS-2TD1217-x / V1 de Hikvision sera également présentée au kiosque. Cette caméra thermique à faible coût est équipée de capteurs thermiques et optiques très sensibles et d’une unité de traitement graphique (GPU) permettant d’analyser le contenu vidéo pour des fonctions telles que : détection de croisement de lignes, détection d’intrusion, entrée / sortie de région avec filtrage des véhicules, prévention précoce des incendies, détection avancée des incendies et détection de la cigarette.

Le système de gestion centralisée (SGC) de Hikvision, HikCentral, permet la gestion d’un seul restaurant ou de plusieurs emplacements à partir d’un système logiciel centralisé, accessible via un ordinateur de bureau ou d’un appareil intelligent partout où vous avez une connexion Internet. Système entièrement évolutif, HikCentral assure la durabilité à long terme et prend en charge la gestion d'analyses de pointe, telles que la détection de véhicules, la comptabilisation des personnes et l'intégration au point de vente. Cette plateforme répond aux besoins des détaillants soucieux de leur budget.

Visitez Hikvision au kiosque #329 dans le hall d’exposition de la RLPSA pour en savoir plus sur nos solutions de surveillance pour les restaurants.

IMPORTANT! Ce modèle nécessite un logiciel non standard. N'installez pas de logiciel standard (par exemple, v.4.1.xx) sur ce modèle. Cela endommagerait définitivement votre système. Vous devez utiliser le logiciel personnalisé v.4.1.25 à partir de la page du produit iDS-9632NXI-I8/16S

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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