Enhance Safety and Profitability at Cannabis Operations with Hikvision's Cutting-Edge Security Solutions

August 16, 2023

Range of Video Security, Intercom and Access Control Products Ensure Regulatory Compliance While Delivering the Highest Levels of Performance and Value

City of Industry, CA (August 17, 2023) – Hikvision, a world-leading manufacturer and supplier of security products and solutions that deliver the ideal combination of high performance and extreme value, is excited to offer a comprehensive portfolio of physical security solutions proven to protect assets, people and property at cannabis operations. With a range of fully integrated products tailored specifically for the unique needs of the cannabis industry, Hikvision is empowering businesses to maintain regulatory compliance, secure their assets, and drive long-term success.

"As the cannabis industry continues to expand and evolve, Hikvision remains at the forefront, providing scalable and future-proof physical security solutions,” said John Xiao, Vice President of Marketing, Hikvision USA. "Beyond facilitating security and compliance, our solutions are capable of delivering intelligent insights cannabis facilities crave to help owners make data-driven decisions for better operational outcomes."

The cannabis industry presents distinctive challenges that demand specialized security measures. Hikvision recognizes these challenges and has developed a wide array of budget-friendly security solutions designed to address the specific requirements of cannabis facilities, including regulatory compliance, retail optimization, workforce management, and cash control. 

Key solutions that have positioned Hikvision as a leading security provider in the cannabis market include:

DeepinView Cameras for Retail Stores: Hikvision's DeepinView cameras provide intelligent video analytics and features like Queue Management, Customer Traffic Counting, and Shoplifter Alarms. These solutions enable cannabis retailers to optimize operations, enhance customer experiences, and mitigate risks associated with theft.

Thermal Cameras for Grow Rooms: With the ability to operate without supplemental lighting, Hikvision's thermal cameras provide 24/7 monitoring of temperature and humidity in cannabis cultivation environments, ensuring optimal conditions for plant growth while minimizing energy consumption.

HikCentral VMS for Security Rooms: The HikCentral Central Video Management System (VMS) is a robust software platform that offers unified video, alarm, and access control management, as well as overall system health monitoring. This comprehensive solution provides cannabis facilities with centralized control and monitoring capabilities, enhancing operational efficiency and ensuring a secure environment.

Hikvision's technology also plays a pivotal role in maintaining regulatory compliance within cannabis operations. From 24/7 storage of security video to comprehensive access control systems, Hikvision provides reliable solutions that enable cannabis operators to adhere to local and state regulations without exceeding budgets.

The Colorado-based medical marijuana company, 14er Gardens, deployed a total of 95 Hikvision cameras for indoor and outdoor monitoring and used Hikvision’s Pro Series NVRs for storage. These NVRs enabled them to meet the Colorado Marijuana Enforcement Division’s (MED) video storage requirements for 40 days of on- and off-site recording.

To learn more about how Hikvision is transforming security in the cannabis industry, please visit https://info.hikvision.com/leading-cannabis-security-solutions.

About Hikvision     
Hikvision is a world leading manufacturer and supplier of security products and solutions. Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets. In addition to security, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries. Hikvision solutions provide powerful business intelligence for end users, which can enable more efficient operations and greater commercial success. Hikvision encourages partners to take advantage of its many cybersecurity resources, such as the Hikvision Cybersecurity Center. For more information, please visit us at www.hikvision.com.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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