Success stories

September 29, 2023
Residential
A variety of Hikvision turret and dome cameras, plug-and-play NVRs, HikCentral VMS and door controllers expand...
July 03, 2023
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Central Management via HikCentral VMS Heightens Visibility, Analytics, for Theft Reduction and Marketing Retailer Only...
April 04, 2023
Industrial / Commercial
Integrator Partner, Custom Connections Audio Video, Installed Hundreds of 4 MP and 4K Turret Cameras and 32-Channel...
April 04, 2023
Education
A private Adventist healthcare college located in Kettering, Ohio, Kettering College has several specialties, including...
November 11, 2022
Retail
A combination of people-counting and fisheye cameras paired with the HikCentral VMS improved operations    ...
October 11, 2022
Residential
Complete access control and video security system enhances compliance and ease for residents By John Xiao, Hikvision VP...
September 14, 2022
Safe Cities
PTZ Cameras enable wider viewing and elimination of blind spots in the park   Sun Prairie Dream Park hosts an exciting...
October 20, 2021
Venue/Stadium
  Cricademy’s mission is to provide high quality live streaming video to cricket leagues and cricket clubs all around...
April 04, 2018
Retail
Hikvision’s IR PTZ dome security cameras and Hikvision NVRs provided solar-powered video surveillance during building...
March 14, 2018
Safe Cities
PTZ and turret security cameras, 360-degree video coverage, and extended storage and video recovery provide security...
November 03, 2017
Healthcare
A security system provided by Hikvision USA Inc., the North American leader in innovative, award-winning video...
October 05, 2017
Residential
Southern Living 2017 Idea House photo shows a Hikvision camera discreetly placed on the ceiling for video surveillance...
August 30, 2017
Retail
Integrator Holmes Security Systems installs Hikvision camera at North Carolina dining establishment A security camera...
April 13, 2017
Residential
Declining crime rates in many major cities can be attributed in part to technological advancements that deter...
August 31, 2016
Education
This article originally appeared in SDM Magazine.http://www.sdmmag.com/articles/92719-minnesota-school-district-...
May 26, 2016
Hospitality
Based in the epicenter of a thriving Los Angeles tourist attraction, the Sunset Plaza Hotel employs a robust video...
April 01, 2016
Safe Cities
As valuable evidence is collected and catalogued by police in Greenwood Village, Colorado, video surveillance ensures...
January 22, 2016
Safe Cities
IntroductionBy virtually any account, Memphis is a storied city with a fascinating history. Situated along the...
October 08, 2015
Education
A major metropolitan school district finds a way to capitalize on existing infrastructure while rolling out a new HD...
August 27, 2015
Education
An academy with locations throughout Texas protects its schools and physical assets with video surveillance....
August 03, 2015
Healthcare
Hikvision was among the security product manufacturers to provide North Carolina’s Men’s Shelter of Charlotte with an...
July 07, 2015
Education
A U.S. school district upgrades and expands its video surveillance using state-of-the-art technology. IntroductionVideo...
July 03, 2015
Venue/Stadium
For those having the time of their life frolicking fancy-free at Knoebels Amusement Resort, security is likely the last...
April 13, 2015
Safe Cities
• “Fun Safe Philly Summer” provides secure alternative for city youth• Video surveillance system deters potential...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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