Hikvision and Eagle Eye Networks Provide Mobile Video Surveillance Solution

April 9, 2015


City of Industry, California, and Austin, Texas – April 9, 2015 – Hikvision® USA, the North American leader in innovative, award-winning video surveillance products and solutions, and Eagle Eye Networks, a cloud security camera video management system leader, have partnered with the Lawrence, Massachusetts Police Department to create a mobile surveillance solution. Hikvision cameras installed in a police van are linked to the Eagle Eye Security Camera Video Management System (VMS) to provide high quality, secure remote access to live and recorded video. This installation allows the police to provide cutting edge video surveillance in areas that need it the most, while eliminating expensive infrastructure.

When the Lawrence Police Department noticed that the city’s unlawful activity periodically changed locations rather than remain rooted in a fixed area, they decided that a mobile unit would be the most efficient and cost-effective solution to ensure safety. The van is parked in “trouble spots” throughout the city; officers at the police station use the video feeds as a tool to monitor activity, as do patrol cars in the vicinity of where the van is parked. The ability to securely access and view video across multiple sites in a single view decreases response time for police officers in the field. East Coast Security Services Inc., a leading New England systems integrator, introduced the technology to the police department and outfitted the mobile surveillance van.

“The Lawrence Police Department needed to be able to see multiple locations on one interface and they needed to be able to share logins with several different people. We turned to the cloud-managed Eagle Eye Security Camera VMS because it was extremely easy to deploy and provided secure remote access,” explained Dennis Bouchard, director of operations of East Coast Security. “The high-quality images we get can then be retrieved via a smartphone, tablet, or web browser.”

East Coast Security selected Hikvision’s DS-2CD2112F-I dome cameras and DS-2CD2212-I5 EXIR bullet cameras for superior image quality. The 2212 model boasts infrared distance of up to 150 feet, making it an especially good fit for a van that is often used during nighttime hours.

“It’s amazing how clear the images are, even from a far distance,” reported Justin Crow, director of facilities for the Lawrence Police Department. He spoke to the van’s success, pointing to the positive response it’s garnered from the community. “The surveillance van is a very visible sign that the police are working to reduce crime in the city,” explained Mr. Crow. “It serves as a good deterrent even when it’s just driving down the street: it gets people talking. We are hoping it will help support a positive relationship with the community and lead to a lot of tip generations.”

“The Lawrence Police Department is paving the way for other communities to adopt innovative mobile surveillance to better protect their neighborhoods,” said Dean Drako, president & CEO of Eagle Eye Networks. “This is a terrific application for the Eagle Eye Networks cloud security camera system, as their video is kept private and secure while being sent directly to the cloud, and they were able to utilize their choice of cameras."

“Hikvision is committed to Safe Cities all across North America, and we’re thrilled to hear that the mobile solution in Lawrence has benefitted so much from Hikvision products,” said Jeffrey He, president of Hikvision USA and Hikvision Canada. “Hikvision is at the leading edge when it comes to integrating with cloud based software and other state-of-the-art surveillance technology. We are proud to support the ingenuity of integrators and end-users who are working to transform modern security.” 

Learn more about Hikvision and Eagle Eye Networks at ISC West, April 15-17, Las Vegas, Nevada. Visit Hikvision in booth 18051 and Eagle Eye in booth 29087.


About Hikvision   
Hikvision is the world’s largest supplier of video surveillance products and solutions. The company specializes in innovative video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. Hikvision possesses the industry’s largest R&D team and state-of-the-art manufacturing facilities; both allow Hikvision’s customers the benefit of world-class products that are designed with cutting-edge technology. Hikvision USA is a subsidiary of Hikvision Digital Technology Co., Ltd.


About Eagle Eye Networks
Eagle Eye Networks delivers the first on-demand cloud based security and business intelligence video management system (VMS) providing both cloud and on-premise recording. Eagle Eye also provides a cloud video API for integrations and application development. The Eagle Eye Platform offers secure, encrypted recording, camera management, mobile viewing and alerts – all 100% cloud managed. The Eagle Eye Cloud Security Camera Video Management System supports a broad array of IP and analog cameras uses Intelligent Bandwidth Management™, making it easy to deploy at single and multiple sites. The API platform uses the Eagle Eye, Big Data Video Framework™, with time based data structures used for indexing, search, retrieval and analysis of the live and archived video. Eagle Eye Networks sells through authorized reseller and installation partners. The headquarters is at 411 Brazos St, Suite 101, Austin, TX. For more information, please visit www.eagleeyenetworks.com or call +1-512-473-0500.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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