Hikvision Provides State-of-the-Art Video Surveillance Tools to Memphis Police

January 26, 2016

City of Industry, California – January 28, 2016 – Hikvision USA, the North American leader in innovative, award-winning video surveillance products, has teamed up with the Memphis Police Department (MPD) to protect the residents of Memphis. Using a variety of security solutions to prevent and reduce crime, since 2007 MPD has deployed hundreds of analog and IP cameras and dozens of recorders from Hikvision to keep the city safe. With incidents now being captured on high-quality video, MPD has noted an increase in criminal cases being taken to court. The city has also built a Real Time Crime Center where they can view live video feeds and provide critical information to officers before they arrive at a crime scene.

 

Kenneth Shackleford, former technology manager at MPD who has subsequently retired from the force, developed a surveillance program to monitor Memphis’ critical infrastructure.  “I started looking at ways that we could start installing cameras throughout the city,” Shackleford said. He is now vice president of sales at SkyCop, a trusted local integrator that specializes in law enforcement, military, and private industry installations.

 

The SkyCop team and MPD decided on three configurations: cameras attached to utility poles, cameras attached to buildings, and mobile trailers.  To date, the police department has established a network of about 600 of Hikvision’s analog and IP bullet and dome PTZ cameras throughout the city. Building exteriors, for example, are often outfitted with the DS-2CD2032-I, a 3 MP outdoor bullet camera with a body type that allows for easy mounting. This camera also offers line crossing and intrusion detection features to make surveillance more effective. These features can send alerts to the police when someone enters or leaves a designated area. 

 

Hikvision’s DarkFighter PTZ camera (DS-2DF8223I-AEL) is also in use. With robust smart features such as detection of region entrance/exit and detection of audio loss, the DarkFighter thrives in challenging low-light environments and features 120 dB wide dynamic range as well as a sharp 23x optical zoom lens with autofocus. These elements help to provide crystal-clear color images day and night — making the DarkFighter ideal for 24-hour surveillance applications.

 

The footage from these cameras, which are placed at strategic points around Memphis, flows back to the MPD Real Time Crime Center (RTCC). The RTCC is used to enhance security for city assets and infrastructure and has become a sophisticated way for the city to fight crime. 

 

“We have a video wall with dozens of monitors and we can pull up any camera feed in the city,” said Sergeant Joseph Patty, who has succeeded Shackleford as the video surveillance manager for MPD. “We have about 30 workstations out on the floor that can view the video wall or pull up any camera feed.”

 

MPD has experienced noticeable benefits from their citywide surveillance program. 

 “We have four or five cases prosecuted each week thanks to these incidents being captured on video,” Sergeant Patty said. “Plus, we’re able to dispatch calls from the RTCC and view live video before the officer even arrives on the scene.”

 

Jeffrey He, president of Hikvision USA and Hikvision Canada, commented on the increased prevalence of Hikvision products in the law enforcement and safe cities verticals. “As more municipalities use video surveillance to protect their citizens, they turn to Hikvision for highly scalable, easy to use products at the forefront of state-of-the-art video surveillance technology. Hikvision is pleased to play such an important role in keeping Memphis safe.”

 

To read a detailed case study about the Hikvision solution in use by the Memphis Police, visit http://overseas.hikvision.com/us/SuccessStoryDetail_19_i7538.html. To learn more about Hikvision’s cutting edge video surveillance solutions, visit the TechSec Solutions New Technology Conference, held in Delray Beach, FL from February 2 to 3. While there, attend Hikvision’s presentation on cybersecurity and video surveillance on February 3 at 10:15 a.m. ET.

 

About Hikvision

Hikvision is the world’s leading supplier of video surveillance solutions. Featuring the industry’s strongest R&D workforce, Hikvision designs, develops, and manufactures standard- and high-definition cameras, including a variety of IP cameras, analog cameras, and cameras featuring the latest in high-definition analog technology. Hikvision’s product suite also includes digital video servers, hybrid and standalone DVRs, NVRs, and other elements of sophisticated security systems for both indoor and outdoor use. 

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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