Computers Nationwide and Hikvision Partner to Enhance Park Security in Wisconsin

September 14, 2022

PTZ Cameras enable wider viewing and elimination of blind spots in the park

 

Sun Prairie Dream Park hosts an exciting kids’ play area located in the suburbs of Madison, WI, which offers families a beautiful and fun outdoor experience that’s accessible to anyone in the Sun Prairie area. It’s run as a non-profit organization maintained by a board of volunteers called the “Friends of Firemen’s Park” who work with the local community to maintain the facilities.

The playground is a great location for children to enjoy the outdoors, stay active, and make new friends. Sun Prairie Dream Park’s purpose is to maintain a secure family environment for everyone to enjoy. While the non-profit was grateful for the security cameras previously installed by a volunteer, the system had several blind spots and pain points that prevented comprehensive monitoring and safety. Pain points of the existing security system included:

  • Security cameras that could not be accessed remotely, making live view impossible
  • Camera equipment that was dated and in need of nearly constant maintenance and repair
  • A security system that had an egregious blind spot that park-goers knew about and were actively exploiting

Hikvision IP cameras provided a versatile solution with high performance recording in all types of weather. Keep reading to learn more about how this fascinating solution came together.

 

Finding the Right Security Partner

The Sun Prairie Dream Park organization leaders spent several years looking for a solution to their security problems to no avail. And, as a non-profit, President Rebecca Ketelsen and the Board of Trustees had a tight budget that prevented them from finding the right partner at the right price to upgrade the security system.

Things changed when local security integrators Computers Nationwide (CN) partnered with Hikvision business development representative, Jerry De Francisco, to donate cameras at a reduced installation cost to help the park achieve their goal of enhancing security and eliminating blind spots. A Computers Nationwide business development representative, Mike Gottschall, led the team on this project and did an outstanding job—even going above and beyond for the cause.

“As a Dream Park, we were working on a really tight budget. Everything that we have to pay for, we need to fundraise for. Mike at Computers Nationwide was so incredibly awesome at being patient with us, making sure we understood where we could and could not cut corners in order to have a high quality security system. He also coordinated with organizations that would be willing to donate cameras,” shared Ketelsen.

The Computers Nationwide team conducted a site visit to get a clear picture of the specific obstacles and challenges needed to upgrade the park’s security system. One of the first things Mike pointed out was simply the need for more cameras. “Our initial proposal was to replace all of the cameras, but that was too expensive. So I reached out to one of our vendors to see if we could get additional cameras donated.”

Instead of leaving Sun Prairie without a solution, Mike connected with representative De Francisco from Hikvision, a global leader in security camera technology. De Francisco’s response: “Hikvision has a variety of extra cameras and equipment. What do you say we offer this to the Dream Park?”

Hikvision Steps into the Picture

At certain points in the fiscal year, there are small quantities of Hikvision equipment leftover. It could be unused cameras from a job or parts that weren’t sold in time. Instead of letting that equipment go to waste, Hikvision allowed Jerry De Francisco and his team to donate this extra equipment to the community. Whether it’s a school, a church, or a park, where there’s a need, Jerry and his team are eager to help.

“My motto for this area is that we’re not going to leave anybody hanging. We treat everybody with the same respect and take the initiative to meet their needs,” said De Francisco. “Security is something you can’t ever have too much of. And nowadays,” he added, “you want your security system to be more proactive than reactive.”

Mastering the System Installation for Enhanced Security

Installing the new system came with several significant challenges. The first issue—and a complex one—was the lack of a physical structure with electrical wiring available to mount a camera close enough to a critical blind spot. Ketelsen was able to arrange installation of a pole, complete with electricity, which created a strategic mounting location.

Computers Nationwide then installed nano-stations that provided internet connectivity, a necessary element for the live feed. Additionally, Hikvision’s De Francisco provided a PTZ (pan, tilt, zoom) camera that enables zooming in on distant objects as well as precise maneuvering to monitor key locations. This camera was extremely helpful in eliminating several blind spots in the park.

With the support of Hikvision and a partnership with the local Angell Park Speedway, Sun Prairie Dream Park was able to accomplish their goal of upgrading to a high quality security solution needed to assure safety.

Ketelsen expressed her gratitude for the team: “I really appreciated the customer service. Mike at Computers Nationwide was always checking in with me to make sure that I understood what was going on, when they were going to be [on-site], and if we needed anything else. It was overall a very good experience! I can’t think of any other company that would have done this for us. I highly recommend Computers Nationwide to other organizations and non-profits like ours!”

The project took more than a year and a half to complete, and was finished successfully thanks to the partnership between the integrator and manufacturer.

Read the original story on the Computers Nationwide website at this link.

 

 

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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