Hikvision Senior Director of Cybersecurity on Data Backup Options & Strategies

June 12, 2020

In yesterday’s HikWire, Hikvision’s senior director of cybersecurity, Chuck Davis, wrote about why we should backup our data, including three cyber threats that illustrate its importance. Today Davis will discuss types of backup solutions and data backup strategies.

Methods of Backup

You generally have two methods of backup, on-site and cloud.

On-site means you back up your date to a drive or network share in your home or office. This is great for doing a full backup of your entire computer. I recommend getting a few external drives and swapping them out every week or two. That way if one goes bad, you still have a reasonably recent backup.

Cloud means that your files are being uploaded to an Internet-connected system that stores your files in an account that you create and manage. Cloud backups are very popular due to the low cost and convenience. Most mobile devices today are using cloud storage to back up apps and data. Another great benefit of cloud computing is that most cloud providers are storing your data in a data center. This means that your data is likely located in many data centers around the world, so you have reasonably fast and local access no matter where you are. It also means that your cloud backup likely has a backup. While cloud backups are convenient, it’s not a perfect backup solution for everyone. Cloud backups won’t work without an Internet connection and they can be slow. You may have realized this if you got a new smartphone and had to wait for hours as all of your apps, photos and data are restored to your new phone. The sweet spot for cloud backups is that it is great for files that you need when you travel, or just to back up files that you change frequently, like a novel in progress.

You can see in the table below, that both methods have their pros and cons.


 

Hybrid: I think that for most people, the best solution would be to use both methods. The truth is, our computers store a LOT of data these days and we don’t even access most of it regularly. For example, I have more than 30,000 photos on my laptop. I want them, and I keep them backed up, but I don’t need them on a daily basis. On the other hand, I have work in progress, like blog posts in draft, that change every day and I don’t want to lose eight hours of work because I didn’t back up that folder since last weekend.

What does a hybrid backup solution look like?

  • On-site: Conduct full backups of your system on a regular basis. Your backup tool will probably back up the whole drive, and then do an incremental backup (backs up only the files that have changed) each day after that. I have this run every day when I’m at home. However, when I travel, I don’t take external hard drives with me, so I need to back up that data that changes daily using a different solution: the cloud.
     
  • Cloud: Pick certain files and folders on your computer that backup automatically to your cloud provider. For example, if you are working on a novel and you write for hours each day, you might have a folder on your computer called, “novel.” Flag this folder to backup to your cloud provider and as files change, they will be backed up automatically and in the background as long as your computer has an Internet connection. Just set it up once and forget it.

Backup Strategy: F-A-V-E-1-2-3

Now that we know WHY we need to back up our data and WHERE we are going to back it up, let’s address HOW to back it up. A popular backup strategy is called the 3-2-1 Backup Rule. We are going to take this strategy, add to it, and call it F-A-V-E-1-2-3 to make it easy to remember.

F-A-V-E-1-2-3 stands for:

  • Frequently back up your data. What does that mean? You have to decide that. What is your risk appetite for data loss? I work mostly on a Mac and the Time Machine feature kicks off an incremental backup every hour when I’m at home.
     
  • Automate your backups so you don’t have to remember to do it.
     
  • Verify that you can restore from your backups. Run a test on occasion. Just try to restore a file and make sure that it’s the same as it was when you backed it up. Many backup tools have an option to run this verification after a backup completes. It takes a lot more time but could be worth it since trying to restore from a corrupt backup is like having no backup at all.
     
  • Encrypt your backups. This is an important step to ensure that your backed-up data is not accessible to others. We’ll cover this in more detail later.
     
  • 1 backup should be located off-site (i.e. In case your house or office burns down).
     
  • 2 different types of backup medium (i.e. Cloud, HDD, SSD, 3.5-inch floppy disks, or punch cards).
     
  • 3 copies of your data (i.e. original, local HDD backup, and cloud backup).

 

What Are Your Backup Needs?

As with most things in life, there is no “one size fits all” solution for backups. To figure out what your needs are, you have to look at the data on your computer, see where it is, how much you have, and how often that data changes.

Do you need to back everything up every hour? Likely not. How about once per month? Maybe that’s not enough. Again, I think for most people, there is a good hybrid solution.
 

Checklist

Below is a checklist that shows a sample backup solution.

Check back next week when we’ll provide more information about backups and security, as well as tips for different operating systems in our HikWire blog series.

 

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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