Industry News

April 02, 2018
Leading industry publication SecurityInfoWatch.com reports that the global market for security technology in the city...
March 23, 2018
PSA Security president and CEO Bill Bozeman moderated a lively discussion with industry leaders at the TEC State of...
March 22, 2018
The Security Industry Association (SIA) and ISC Events collaborated to incorporate security megatrends - an annual...
March 22, 2018
Hikvision USA Inc. is pleased to announce it was selected as the recipient of both “Supplier of the Year 2017” and...
March 21, 2018
Leading publication Security Sales & Integration (SS&I) published a three-page article in its March (ISC West...
March 20, 2018
SouthComm Security Media Group, in conjunction with partners Security Dealer & Integrator, Security Technology...
March 20, 2018
SecurityInfoWatch.com (SIW) outlined the upcoming SIA Education@ISC program for integrators and dealers, to be held...
March 15, 2018
Security Sales & Integration (SSI) has launched the 2018 SSI Wage & Salary Study, a new research project...
March 14, 2018
Artificial Intelligence took center stage at the annual Milestone Integration Platform Symposium (MIPS) that took...
March 12, 2018
Leading industry publication SDM Magazine is conducting a poll, asking members of the security industry to vote on...
March 09, 2018
Hikvision UK & Ireland announced the expansion of its Hikvision Insight Tour with a new spring 2018 lineup to be...
March 08, 2018
Today Hikvision USA Inc. announced the opening of its Source Code Transparency Center (SCTC), the first of its kind in...
March 07, 2018
In the SDM article, “Cybersecurity & IP Cameras: Everyone's Concern,” Hikvision’s cybersecurity director Chuck...
March 06, 2018
In response to a Security Systems News (SSN) Poll about CES 2018, more than 50 percent of respondents confirmed their...
March 05, 2018
TEC, the security conference hosted by security cooperative PSA Security Network, is hosting a State of the Industry...
March 01, 2018
More than 200 industry executives attended the recent ESA Leadership Summit in Savannah, Ga., participating in...
February 27, 2018
The Security Industry Association (SIA) announced its partnership with Mercer County Community College in New Jersey,...
February 26, 2018
Security Systems News (SSN) is seeking survey respondents for its new ISC West 2018 news poll, gathering information...
February 26, 2018
Security Sales & Integration (SSI) announced the unveiling of details for ASIS International’s newly rebranded...
February 22, 2018
A report by Research and Markets forecasts that the global video surveillance market will reach an estimated $39.3...
February 21, 2018
Security Sales and Integration (SSI) reported that the Electronic Security Expo (ESX) has announced its 2018 keynote...
February 20, 2018
Hikvision Canada sales director, Lorne Terry, was featured in the SP&T News article “Advice for Installers, Part 2...
February 20, 2018
Security Sales & Integration (SSI) is seeking security installer participation for its fourth annual Physical-...
February 19, 2018
The Security Industry Association (SIA) announced it will host a Security Project Management (SPM) training seminar...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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