New Technologies for Retail Applications: ColorVu for Full Color Images 24/7, AcuSense for False Alarm Reduction

December 12, 2019

acusense-colorvu

Hikvision’s new security technologies—ColorVu and AcuSense—support a wide-range of retailer applications to improve video quality, optimize staff, and reduce liability risk. AcuSense offers accurate human and vehicle detection for a reduction in false alarms, while ColorVu protects people and property by delivering full color images 24/7 in challenging light conditions.

Read below for more details about these solutions for retailers, small businesses and parking lot applications. 

AcuSense Helps Retail Stores
By accurately detecting humans, AcuSense can help retail stores monitor key locations such as the cashier area, staff-only areas, and the stock room. Retail owners and managers can view video footage on their mobile device or laptop from remote locations using Hikvision’s iVMS-4200 application. This allows owners to remotely monitor incidents and employee activity. Vehicle detection helps track authorized employee and patron parking within the store’s parking area.

False alarms are an issue that leads to time and money focused on unimportant events, since traditional motion detection often results in numerous false alarms. Hikvision AcuSense gives retailers the opportunity to tackle this issue in a cost-effective way, making the latest technology innovations affordable and easily accessible for first time.

Key benefits include:

  • AcuSense false alarm reduction saves time and money spent on non-threatening events with fasterand more accurate intrusion detection.
  • AcuSense Quick Target Search feature enables staff to automatically identify footage of people and vehicles, eliminating manual searches of video footage.
  • AcuSense strobe light and audio alarm message enhances deterrence. Once a potential intruder has been accurately detected, the AcuSense camera triggers the built-in strobe light and audio alarm designed to warn the intruder before they act. (SL models)
  • AcuSense Extended Monitoring Area makes it possible for one guard to handle multiple alarms, since AcuSense filters out false alarms of non-human objects, streamlining the monitoring process from a central station or a remote location. This improved accuracy means a large staff is not required to effectively monitor and respond to security threats.
  • AcuSense Easy Configuration allows users to easily and quickly enable a video analysis rule to start enjoying the simplicity and effectiveness of AcuSense performance.

For additional information, click here to download a copy of our AcuSense brochure.

ColorVu Technology Protects People and Property
Hikvision ColorVu lenses and sensors work together to produce brighter images. The camera’s advanced lenses and high-sensitivity sensors capture details in low lighting, poor lighting, zero-light scenarios, and nighttime environments. They are also equipped with eco-friendly supplemental lighting that is adjustable on a scale of 0—100 to ensure detailed, full color video and images. The adjustable lighting level allows the customer to properly illuminate the area as needed to best suit the scene.

ColorVu technology helps protect people and property for retailers and small businesses by enabling more effective monitoring of entrances and exits as well as dimly-lit interior and exterior areas where theft or assaults could occur, such as dark hallways and walkways, dumpster areas, and loading docks. Better illumination with ColorVu cameras protects employees, customers and assets, and helps them to feel safe.

Hikvision ColorVu is an effective tool to monitor parking lots, which are difficult to protect for many reasons. ColorVu supplemental lighting makes parking lots easier to secure, and there is no need for additional lighting to capture high-quality, full color images. ColorVu’s eco-friendly, warm lighting does not interfere with a driver’s vision. All these features save money and ensure high resolution, while detailed imagery—such as the color of a person’s clothing or the color of a car—are recorded for forensic review. Hikvision ColorVu delivers a powerful breakthrough in full color video and images, day and night, using

three key technologies:

  • Wider super-aperture lens, up to ƒ/1.0, to enable more light to enter the camera
  • Advanced high-sensitivity sensor maximizes the amount of light entering the camera to capture brilliant, full color images
  • Supplemental light to illuminate the field of view in all lighting conditions, including total darkness

Learn more here by downloading our ColorVu brochure.

 

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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