Security Magazine on Channel Partner Security Threats and Concerns, Limitations when Facing Breach, Vulnerabilities, Password Hacks

January 31, 2020

Hikvision HikWire blog article SMB Security Concerns

Hikvision Blogs Provide Key Cyber Tips

 

The Security magazine article, “SMB Budget Constraints and Increase of Cyberattacks in 2020 Among Top Cybersecurity Concerns,” outline concerns channel partners face related to cyber threats like breach, vulnerabilities, password hacks and backdoor exploits, based on new research by cybersecurity provider Untangle.

Untangle’s report surveyed a range of channel partners to find out barriers and current trends they faced, for both managed security providers (MSPs) and value-added resellers (VARs). The research found that channel partners were key to an organization’s fight against cyberattacks, according to the article.

“For many organizations, MSPs are the first and sometimes the only line of defense against a cyberattack. Channel partners, by nature of their role in helping source solutions, inherit the barriers that SMBs face in the cybersecurity market and need to work within the budgets allocated,” said Steve Young, channel marketing manager at Untangle, in the article.

Other key findings included:

  • 65 percent of respondents said they purchased a cybersecurity solution from a vendor.
  • 27 percent believe moving customer and client data to the cloud offers the best security option, when compared with on premise solutions.
  • Respondents stated that their clients were targeted most by phishing, malware and ransomware attacks.

For more from the article, click here.

Hikvision Blogs Provide Key Cyber Tips
Hikvision blogs from 2019 outlined cybersecurity tips to prevent vulnerabilities, deter password hacks and backdoor exploits. These blogs are highlighted in this Hikvision article: “Key 2019 Hikvision Cyber Blogs Offer Tips to Prevent a Vulnerability, Deter Password Hacks and Backdoor Exploits.”

One of the blogs referenced in the article provides examples of phishing and how to avoid it by Hikvision’s cybersecurity director. Phishing is a common cyber threat, and has long been an effective way for attackers to trick people into divulging sensitive information or infecting a system with malware. Malware can give an attacker remote access to protected systems and networks, encrypt a user’s data and charge a ransom to decrypt the data, or use that system as part of an attack against other systems. Click this link to read more tips to avoid phishing attacks.

Juice-jacking is another cyberattack that has made news recently. Juice-jacking happens when someone connects their mobile device to a USB charging station that charges the device, but has also been modified to copy data from the mobile device, like photos and text messages, or infect the device with malware. This is possible because USB cables provide both charging and data transfer capabilities. When plugging a mobile device into a computer for charging, an application like iTunes generally pops up, the same way it does when you plug in an iPhone into a computer. This is because the computer recognizes the mobile device and is offering to back up the data from that device.

Here are three professional tips from Hikvision to avoid juice-jacking:

  1. Travel with your own USB power adapter, preferably the one that came with your mobile device. This will ensure that only power is going to your mobile device.
     
  2. Buy a USB data blocker. This device protects against untrusted USB ports because it only allows power to pass through to the mobile device. Are you skeptical? Good! Try it out between your phone and laptop. You'll see that nothing pops up to offer a backup of your phone’s data. There are a number of companies online that sell inexpensive data blockers.
     
  3. Buy a data blocking cable. Again, these are inexpensive and can be found online. With so many people backing up mobile devices to the cloud, you may not even need a normal cable that allows data transfer anymore.

For these tips and more on juice-jacking, click here to read the Hikvision article.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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