Additional State-Specific Privacy Disclosures

Additional State-Specific Privacy Disclosures

Effective Date: July 1st, 2023

 

This Additional State-Specific Privacy Disclosure (“Disclosure”) provides additional information to California, Virginia, Colorado, Connecticut, or Utah residents whose personal information is processed by Hangzhou Hikvision Digital Technology Co. Ltd. and its U.S. subsidiary (collectively, “HIKVISION”) pursuant to the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA”), the Virginia Consumer Data Protection Act (“VCDPA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CDPA”), and the Utah Consumer Privacy Act (“UCPA”). Any terms defined in the CCPA, VCDPA, CPA, CDPA, and UCPA have the same meaning when used in this Disclosure.

 

If you are not a California, Virginia, Colorado, Connecticut, or Utah resident, this Disclosure does not apply to you. This Disclosure supplements the Privacy Policy and is applicable to HIKVISION websites, products, and services that display or provide links to it.

 

Categories of Personal Information Collected and Disclosed

 

During the preceding 12 months, HIKVISION has collected the following categories of personal information that are processed pursuant to the CCPA, VCDPA, CPA, CDPA and UCPA:

 

Categories of Personal Information:

 

  1. identifiers, such as your name, email address or contact information, IP address, and online account information for HIKVISION products or services;
  2. Internet and electronic network activity information, such as your browser activity and other information associated with your browsing history, and information about your interactions with HIKVISION products, websites, mobile applications, and social media pages;
  3. biometric information, such as audio, electronic, or visual information;
  4. geolocation data, such as the location of your device or computer;
  5. professional or employment-related information;
  6. education information;
  7. inferences data, such as information about your purchase preferences; and
  8. other information as described above that may be considered personal information under the CCPA, VCDPA, CPA, CDPA and UCPA.

 

We do not collect any categories of sensitive personal information, as defined under the CCPA, VCDPA, CPA, CDPA and UCPA.

 

Please see the “Collection of Your Information” section of the Privacy Policy for more information about our information collection practices.

 

Sales of Personal Information:

 

We do not and will not sell the personal information we collect for purposes of the CCPA, VCDPA, CPA, CDPA and UCPA.

 

Share of Personal Information:

 

We do not share your personal information for cross-context behavioral advertising, as that term is defined by the CCPA, or targeted advertising, as that term is defined under the VCDPA, CPA, CDPA and UCPA.

 

Disclosure of Personal Information:

 

As set forth in the Privacy Policy, we disclose personal information to third parties for business purposes, including but not limited to marketing and other services performed on our behalf, to protect against fraud and malicious activity, to fulfill the purpose for which you provide it, and for other business purposes described in the Privacy Policy. We only disclose personal information to third parties who are bound by contractual obligation to use it only for the specified business/commercial purposes for which we disclose it to them, to comply with obligations under applicable state privacy laws, and to provide same level of privacy protection on the personal information. During the preceding 12 months, we have disclosed each of the above-listed categories of personal information for such business/commercial purposes. In addition, your information may be accessible to third parties with whom you interact or direct us to share your information through our services.

 

HIKVISION stores your personal information for as long as necessarily required to provide the products or services, verify your identity, respond to your requests or questions, or fulfill the purposes stated in the Privacy Policy, unless otherwise requested by you or permitted by law.

 

 

Your Data Protection Rights

 

You may have certain data protection rights under the applicable state privacy laws, including to:

 

  • Request a business that collects your personal information to delete any personal information about you, subject to certain exceptions (“Right to Delete”);
  • Request a business that collects and maintains your personal information to correct any inaccurate personal information about you (“Right to Correct”);
  • Request a business who collects your personal information to disclose to you (1) the categories of personal information that is collected, sold, or shared; (2) the categories of sources from which the personal information is collected; (3) the business or commercial purpose for collecting, selling or sharing your personal information; and/or (4) the categories of third parties to whom the business shares, discloses, or sells your personal information (“Right to Know and Data Portability”);
  • Direct a business that sells or shares your personal information to third parties not to sell, or share your personal information for cross-context behavioral advertising, as defined by the CCPA, or for targeted advertising, as defined by the VCDPA, CPA, CDPA and UCPA (“Right to Opt-Out of Sales or Sharing or Right to Opt-Out of Sales or Targeted Advertising”);
  • Direct a business not to process your personal information for profiling, as defined under the VCDPA, CPA and CDPA (“Right to Opt-Out of Profiling”);

 

To exercise your data rights, please submit your request by any one of the following methods:

  • Email: Legal.usa@hikvision.com
  • Toll-Free Telephone Number: 1-866- 200-6690
  • Mailing Address: 18639 Railroad St, City of Industry, CA 91748

 

Once we receive your request to delete, correct, or know your personal information, request to opt out of sales or targeted advertising under the VCDPA, CPA, CDPA and UCPA, or request to opt out of profiling under the VCDPA, CPA and CDPA, we may verify it by requesting information sufficient to confirm your identity. For California resident, if you would like to use an authorized agent to exercise your rights, we may request evidence that the agent has valid written authority to submit requests to exercise rights on your behalf.

 

We will respond to your request within 45 days of receiving a verifiable request from you. Such response period may be extended for an additional 45 days when reasonably necessary and provided that a notice of the extension is provided to you within the first 45-day period. We reserve the right to deny requests in certain circumstances permitted by applicable state privacy laws, such as where we have a reasonable belief that the request is fraudulent. We will notify you with reasons for the denial. In the event that you desire to appeal a denial decision on your request, you may contact us with any of the contact methods indicated above.

 

Non-Discrimination Statement

 

We will not discriminate against you for exercising your rights and choices under applicable state privacy laws, although some of the functionality and features available to you may change or no longer be available to you. Any difference in the services is related to the value provided.

 

De-Identified Data Disclosure

 

We may use de-identified data in some instances. We either maintain such data without attempting to re-identify it or treat such data as personal data subject to applicable state privacy law.

 

CPA Profiling Disclosure

 

We do not engage in profiling of consumers in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under the CPA.

 

Contact Information

 

If you have any questions about this Notice or need to access it in an alternative format due to having a disability, please contact Legal.usa@hikvision.com or 1-866-200-6690 (Toll-Free).

 

 

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).