Industry News

June 27, 2018
The director of strategic studies at The Police Foundation, Frank Straub, Ph.D., will keynote the Campus Safety East...
June 26, 2018
Mission 500, the charitable organization whose mission is to support children and communities in crisis, is organizing...
June 25, 2018
Security Systems News (SSN) is conducting an August 2018 poll of its readers, seeking opinions from the industry on...
June 25, 2018
Hikvision’s MV-SM412-00GM VPU Industrial Smart Camera has been nominated to compete for the German Inspect Award 2019...
June 22, 2018
Hikvision India launched the Hikvision Certified Security Associates (HCSA) program, with its first three-day training...
June 21, 2018
SDM Magazine reports that the first annual Cyber: Secured Forum delivered engaging and vital cybersecurity discussions...
June 21, 2018
Manny Gonzalez, creative manager at Hikvision USA Inc., is featured in a recently published Security Industry...
June 20, 2018
Security Sales & Integration (SSI) has released data from its “2018 Wage and Salary Survey,” an insightful...
June 20, 2018
Hikvision Canada Inc. proudly sponsored the event, and showcased thermal and 4K camera technology in the exhibit hall...
June 19, 2018
Security Sales & Integration (SSI) reported that the Global Security Exchange (GSX) show, formerly the ASIS...
June 19, 2018
This week at the Electronic Security Expo (ESX) show in Nashville, Tenn., the Hikvision team will showcase its latest...
June 18, 2018
Hikvision will sponsor the event and exhibit its surveillance solutions at the upcoming Campus Safety conference,...
June 15, 2018
The Security Industry Association (SIA) has opened registration for its two-day summit, Securing New Ground (SNG),...
June 14, 2018
The Canadian Security Association (CANASA) will feature Canada’s leading cybersecurity expert and CEO of Beauceron...
June 13, 2018
PSA Security Network has added tactical awareness training for integrator and manufacturer sales professionals to its...
June 08, 2018
The FBI has recommended rebooting all home routers and small office routers. The Hikvision cybersecurity team agrees...
June 07, 2018
Hikvision’s Learning & Development group has unveiled a brand new content catalog, available online, that details...
June 07, 2018
A video presented by PSA Security Network highlights the unique focus of the inaugural Cyber: Secured Forum, taking...
June 06, 2018
The Security Sales & Integration (SSI) article, “Hikvision Surveillance System Upgrade Brings WWII Battleship Into...
June 06, 2018
Security magazine reported that the annual Global Security Exchange (GSX), formerly the ASIS International Annual...
June 06, 2018
In a follow-up to an interview published April 16, 2018 with Hikvision’s director of cybersecurity, Chuck Davis,...
June 05, 2018
The Security Industry Association (SIA) is seeking women contributors to its 2018 fall edition of SIA Technology...
June 05, 2018
Hikvision is pleased to announce that its Thermal Bi-Spectrum IP camera has been named the 2018 ESX Innovation Award...
June 04, 2018
A new report from research firm IHS Markit predicts that global revenue from storage used for video surveillance will...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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