Industry News

September 17, 2018
Hikvision Offers Tips for Passwords, Cybersecurity   A Rutgers University study explored why people frequently forget...
September 12, 2018
Hikvision Offers Cybersecurity Insights   In the Security magazine article, “Cybersecurity, Information Security,...
September 11, 2018
SIA Announces Keynotes for Securing New Ground 2018; Hikvision Sponsors Event   SDM magazine reported that the...
September 04, 2018
  In the article, “Smart Home Cyber Security: What dealers need to know to keep their customers cyber secure,” SDM...
August 28, 2018
Hikvision Cybersecurity Director Offers Tips to Prevent Malware, Cyberattacks   In the Security Sales &...
August 22, 2018
Hikvision Director of Cybersecurity Serves on SIA Cybersecurity Advisory Board   The Security Industry Association (...
August 20, 2018
Hikvision to Highlight Surveillance, Deep Learning and NVR Technology at GSX   ASIS International announced that its...
August 14, 2018
Hikvision Employee Awarded Previous SIA Scholarship Funds, Used for Cybersecurity Training   The Security Industry...
August 09, 2018
Hikvision Proactive About Cybersecurity, Aims to Reduce Security Concerns and Risk of Security Breach In the piece, “...
August 08, 2018
Hikvision Proactive About Cybersecurity, Aims to Reduce Security Concerns   The IBM Study, “2018 Cost of a Data Breach...
August 01, 2018
Hikvision Focuses on GDPR Compliance, Reducing Security Concerns and Risk of Security Breach   According to an article...
July 26, 2018
Hikvision Initiatives Expand Cybersecurity Offerings for Partners, Help Reduce Security Concerns A FICO survey...
July 23, 2018
Hikvision to Highlight Benefits of H.265+ Compression Technology, Cybersecurity Initiatives at Cannabis Trade Show  ...
July 19, 2018
Research Uncovers that China Accounts for 44 Percent of Global Surveillance Revenue; Hikvision’s 2018 Q1 Results...
July 18, 2018
Six Tips to Improve Password Strength, Reduce Vulnerabilities   In the Security magazine article, “The Plight of the...
July 11, 2018
Hikvision Education Vertical-Focused Surveillance Solutions Highlighted in GAMEIS Conference Exhibit Hall   Hikvision...
July 10, 2018
Hikvision Highlights Deep Learning and Surveillance Technology, and Cybersecurity Initiatives at Annual Sports...
July 09, 2018
Join Hikvision Canada for a full day of technical training being held on Aug. 1, 2018 at the Coast Capri Hotel in...
July 06, 2018
The Security Industry Alarm Coalition (SIAC) presented the William N. Moody Award to industry veteran, Leo Guthart, at...
July 05, 2018
The International Association for Healthcare Security & Safety (IAHSS) has added a new guideline, “Gang Awareness...
July 03, 2018
The 2018 National Retail Security Survey found that shrink decreased to $46.8 billion in 2017, down from $48.9 billion...
June 29, 2018
SecurityInfoWatch.com (SIW) reported that the Global Security Exchange (GSX), formerly the ASIS International Annual...
June 28, 2018
A Security Systems News (SSN) poll on compliance with the new General Data Protection Regulation (GDPR) reported that...
June 27, 2018
The Electronic Security Association (ESA) introduced its new president, Chris Mosley, at the Electronic Security Expo...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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